Virtual Annual Meeting & Award Ceremony

UNSUNG HERO SERVICE

This award is given to an individual who works directly with the general public and goes above and beyond the call of duty to ensure the best possible customer experience. This individual consistently demonstrates the ability to overcome overwhelming obstacles, delivering an unparalleled level of service.

Congratulations Catalina Avelar, Night Auditor at the Hotel Focus SFO.

Nominated by Eric Halliday, General Manager. 

LEADERSHIP IN TIME OF CRISIS

This award is given to an individual who has made substantial, innovative contributions to his/her organization through the introduction of new ideas and methods demonstrating a profound ability to pivot during a time of crisis. 

Mark Tennison, Complex Director of Sales & Marketing, at The Westin San Francisco Airport.

Nominated by Jason Wilcox, Associate Director of Sales.

BEHIND THE SCENES SERVICE

This award is given to an individual who does not work directly with the general public, but who still provides exemplary support to others within the organization.

Like the Unsung Hero, this individual overcomes tremendous obstacles to come through and deliver for their team. 

Cesar Rivas, Cafeteria Attendant, at the DoubleTree by Hilton San Francisco Airport.

Nominated by the hotel's HR team.

PRESIDENT'S AWARD

On occasion, this special award is given to an amazing individual who shows spectacular leadership and courage during the most challenging of times.

This year, we could think of no better recipient than Trevor Bridge, General Manager at the Costanoa Lodge & Resort.

Trevor not only spearheaded our sanitation committee, but he also leads his team through the pandemic all while battling the fires that roared alongside his hotel property.