COVID-19 Resources for Businesses in San Mateo County & Silicon Valley

These are truly unprecedented times and we hope that each of you, your family members and team members are doing as best as you can during this difficult time. At the risk of being redundant, our CVB would like to list all recent information that we have received which you may find relevant.

As the Coronavirus (COVID-19) situation continues to change at a rapid pace, we recommend you use the links below for the latest information related to our region. We assure you that we will update this site as new information becomes available.

Current Status - San Mateo County

On September 22, the State of California announced that the County of San Mateo has moved to the Substantial (red) tier. San Mateo County officials applaud the sacrifices made by residents which allows businesses to reopen further. Click here to access the complete news release. We expect San Mateo County to issue further guidance regarding the specific timing of when expanded openings can be made. We will report information as soon as it becomes available and urge you frequently check the County site.

Moving to the Substantial (red) Tier allows:

  • Restaurants (for indoor dining at 25% capacity, outdoor seating, takeout, and delivery)
  • Retail & Shopping Malls (at 50% capacity)
  • Zoos, aquariums, and museums (at 25% capacity)
  • Nail salons and waxing centers (open indoors with modifications)
  • Libraries (max of 50% capacity)
  • Movie Theatres (open indoors at 25% capacity or 100 people, whichever is fewer)
  • Gyms, fitness centers​ , and yoga studios (open indoors at 10% capacity)
  • Places of Worship (open indoors at 25% capacity or 100 people, whichever is fewer)

Visit the State of California's website to learn more about California's Blueprint for a Safer Economy.


On September 8, the State of California announced that the County of Santa Clara had moved from "purple" to "red " or Tier 2 on California's reopening blueprint. Due to this announcement, some of the following businesses and activities are now allowed to resume under the State's framework as well as the County's Risk Reduction Order:

  • Restaurants (take-out and delivery): may open with modifications.
  • Museums, zoos, aquariums: allowed to open indoors at 25% capacity
  • Shopping malls: now allowed to open indoors at 50% capacity
  • Personal care services: allowed to open indoors with modifications
  • Gyms and fitness centers: allowed to open indoors at 10% capacity

We recommend visiting the State of California website for the latest updates on all types of businesses, as well as further instructions on necessary modifications. Please reference this dimmer-framework chart for details on specific differences between the tiers.

Face Covering Enforcement - San Mateo County

Many of our partners have struggled with difficult guests who refuse to wear face coverings. This past Tuesday, San Mateo County enacted legislation that calls for a graduated scale of fines for patrons who refuse to comply and businesses that refuse to enforce mask-wearing health orders. You may read the details here.

San Mateo County Social Distancing Protocol

All businesses in San Mateo County must complete and post a Self-Certification Placard, Social Distancing Protocol, and Health and Safety Signage. Please know that if your business is open and you have not completed and posted these notices, we recommend you do so immediately as you are currently out of compliance. Click here to access and complete the required steps and become compliant. 

Santa Clara County Social Distancing Protocol

If you are a business that is reopening or already has reopened, you must complete the County Health Department’s Social Distancing Protocol form. Once you complete and certify the protocol, you will receive a confirmation email with a link to the “COVID-19 Prepared” checkmark sign.
The sign must be posted at or near the entrance of the facility.


Convention & Visitors Bureau Sanitation Committee

On April 29th, the San Mateo County/Silicon Valley Convention and Visitors Bureau announced the formation of a new working committee formed to establish and implement sanitation best practices. The task force committee will be made up of 26 members, representing establishments in the hotel, restaurant, retail, museum, and attraction sectors. To read the full press release, please click here.

Sanitation Committee Resource List




To review the entire running list of resources created by the committee, please click here. Any questions, please reach out to Nova Maldonado at

GBAC STAR™ Facility Accreditation

GBAC STAR™ is the cleaning industry’s only outbreak prevention, response, and recovery accreditation for facilities. GBAC STAR is the gold standard of prepared facilities. This accreditation means that a facility has:

  • Established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious agents like the novel coronavirus (SARS-CoV-2).
  • The proper cleaning protocols, disinfection techniques, and work practices in place to combat biohazards and infectious disease.
  • Highly skilled cleaning professionals who are trained for an outbreak and infectious disease preparation and response.

Apply for GBAC STAR™ today!

Cleaning and Disinfection for Community Facilities

The Centers for Disease Control and Prevention has offered guidance providing recommendations on the cleaning and disinfection of rooms or areas occupied by those with suspected or with confirmed COVID-19. It is aimed at limiting the survival of SARS-CoV-2 in key environments. These recommendations will be updated if additional information becomes available.

These guidelines are focused on community, non-healthcare facilities such as schools, institutions of higher education, offices, daycare centers, businesses, and community centers that do, and do not, house persons overnight. These guidelines are not meant for cleaning staff in healthcare facilities or repatriation sites, households, or for others for whom specific guidance already exists.

To learn more about these guidelines, please click here.

CA COVID-19 Hotline 

On March 31st,  Governor Newsom announced a new statewide hotline: 833-544-2374

In coordination with the non-profit local 2-1-1 systems, Californians now have a one-stop-shop to answer their questions and get assistance during this crisis. Call centers are staffed 24 hours a day by trained professionals, who are able to provide guidance for unmet needs.


The California Department of Public Health is encouraging everyone to help prevent the spread of this respiratory illness with these everyday actions:

  • Wash your hands with soap and water for at least 20 seconds.
  • Avoid touching eyes, nose, or mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue or your elbow.
  • Avoid close contact with people who are sick.
  • Stay away from work, school, or other people if you become sick with respiratory symptoms like fever and cough.
  • Follow guidance from public health officials.